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April 2012 Edition

The Bridge to Recovery Unveils National Call Center

Now having two tremendous locations, we were challenged to find the best, most efficient way to manage the admissions process. With the two programs being thousands of miles apart, we faced two options: maintaining separate admissions departments in each locations, or design a National Call Center to manage the needs of both locations.

After speaking with other professionals in the industry, weighing all factors, and trying both options during trial periods, the Bridge Management team knew the best choice. We are now proud to unveil our National Call Center.

The Bridge to Recovery National Call Center serves multiple functions. Managing and responding to all incoming admissions and referral calls is priority number one. We integrated our most seasoned admissions staff to complete our Call Center, assuring our referents will continue to hear a familiar voice. Additionally, our National Call Center supports our outreach efforts by continuously working with and supporting our marketing team. Referent relations are also top priority for our Call Center. All initial referent contact is managed in this new office.

The Bridge National Call Center is headed up by Neena Wilcox, Director. Having served in a number of capacities at The Bridge, Neena brings her skills to this new position. Neena's responsibilities include managing the day to day operations for all telephone intake, marketing and outreach support, ensuring the on-site admission process is smooth and seamless at both The Bridge Bowling Green and The Bridge Santa Barbara, as well as coordinating effective communication to the professional referral sources that are vitally important to the ongoing growth and stability of The Bridge to Recovery.

Our National Admissions Coordinator position is held by Dee Dee Yeagle. Dee Dee receives nearly all the intake phone calls, and sees clients through the full pre-admissions process. From the initial phone call needing information through the full assessment and prescreening process, Dee Dee brings her 5 years of seasoned admissions experience to the new Call Center.

Most recently, we brought on Stephanie Griffin to complete our National Call Center team. Stephanie joined us in April of 2012, and will be serving in our Admissions Support/Client Relations position.

Our admissions contact information has remained unchanged, and all referral calls can still be directed to (877)866-8661. Thanks to all of our professional friends and colleagues who have supported our continued growth!

Bowling Green Spotlight

Construction and Tech Updates Continue

After a tremendous Capital Campaign effort last year, we are excited about the updates and renovations happening at The Bridge Bowling Green.

We just completed our newest addition of a third Group Room. It features one of our largest spaces yet, with a state of the art sound and video system. Opening up to glass enclosed patio, it overlooks the beautiful plush green surroundings. Our Phase 3 program is now fully developed with the availability of this room!

Additionally, we completed our new Extended Care apartment. This 4-person, 2 bedroom apartment will serve our clients who have completed all three phases of our program, and present a need for extended care and transitional living. Clients in our Extended Care program have full access to groups, therapy, dining, and all recreational amenities. Completing this apartment allows us to offer more services to our clients who might otherwise have to return home to a recovery sabotaging environment.

Other improvements include new window furnishings in our women's residence, new and updated outdoor pathway lighting and fixtures, and new administrative office space. We look forward to keeping you updated on our continued progress!

Technology Updates

The Bridge Bowling Green has always been so proud of its ultra secluded location. However, in a technology age, we quickly realized that meeting our needs were going to be a challenge.

We are so excited that in May of 2012, our state of the art technology updates will be completed. This will allow us the modern technology availability, increasing our productivity, efficiency, and networking ability.

Santa Barbara Spotlight

Implementing the Role of Admissions into Client Relations

With the addition of the new National Call Center, Frank has stepped up into a new role: Client Relations. Frank previously served as Santa Barbara's Client Services Liaison, where he assisted with referent relations, helped participating clients with any medication needs, transported clients to appointments, and served as a liaison between the client, the Clinical Team, and other involved parties.

Although Frank continues to serve these areas, he now additionally serves as an on-site admissions personnel. Frank greets all new incoming clients, and completes all of their paperwork with them generated by the National Call Center during the pre-admissions process. Frank serves as integral part of the admissions team.

Francis (Frank) Clemens works in Client Relations at The Bridge Santa Barbara. Frank was a prior resident at Laurel Springs Ranch. With his graduate studies in psychology and his management background in the health and wellness industry he was a good fit for this position. Frank grew up in the Boston area and like many, found his salvation on the sunny shores of California. In his spare time, Frank dreams of his former days as a hockey player, and milking Garnett - the last remaining momma goat at The Bridge Santa Barbara.

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